Technical Document: WordPress Monitoring and Maintenance Service
Executive Summary
This document details our technical approach to continuous monitoring, preventive maintenance, and security management of WordPress websites. Our infrastructure combines enterprise solutions with proprietary automations to guarantee 99.9% uptime and rapid response to critical incidents.
1. Hosting Infrastructure and Uptime Guarantees
1.1 Enterprise Cloud Hosting
We utilize Hostinger Cloud as our hosting provider, which offers:
- Contractual SLA of 99.9% uptim
- Redundant infrastructure with multiple data centers
- NVMe SSD storage for optimized performance
- Automatic load balancing
2. Automated Monitoring System
2.1 Proprietary Uptime Monitoring
We developed an automated system that:
- Verifies all sites every 5 minutes using HTTP requests
- Utilizes multiple verification points to avoid false positives
- Integrates with hub.platty.tech for centralized alerts
- Sends instant email notifications in case of unavailability
2.2 Broken Link Monitoring
We implemented automatic link integrity verification through:
- Complete scanning every 8 hours
- Detection of broken internal and external links
- Verification of images and multimedia resources
- Immediate email alerts when problems are detected
2.3 Performance Analysis Tools
For performance metrics monitoring, we use:
- Google Analytics for traffic and behavior analysis
- Google PageSpeed Insights for speed metrics
- Looker Studio for customized visual reports
- Core Web Vitals monitoring (LCP, CLS, INP)
3. Response Times and Support SLA
3.1 Incident Categorization
We establish two priority levels:
Non-Critical Problems:
- Response time: 1 business day
- Include: content updates, visual adjustments, minor optimizations
Critical Problems (Site Down):
- Response time: 4 hours during business hours
- Service hours: Monday to Friday, 9:00-18:00 GMT-3
- Include: offline sites, critical errors, security issues
3.2 Communication and Reports
- Monthly reports detailed for all clients
- Proactive communication about identified problems
- Complete documentation of all interventions performed
4. Multi-layered Security Architecture
4.1 Network Protection (First Layer)
Cloudflare CDN + Firewall:
- DDoS Protection with 388 Tbps capacity
- Native Web Application Firewall (WAF)
- Malicious traffic filtering before reaching the server
- Global network with 330+ locations
4.2 Server Security (Second Layer)
Hostinger Security Features:
- Native malware control integrated with hosting
- Continuous intrusion monitoring
- Account isolation for additional security
4.3 Application Security (Third Layer)
Solid Security Pro – WordPress specialized plugin:
- Real-time brute force attack protection
- Administrative route alteration to hinder unauthorized access
- Two-factor authentication (2FA) for administrative users
- Continuous vulnerability verification with Patchstack integration
- System critical file change monitoring
5. Backup and Recovery Strategy
5.1 Redundant Backup System
We implement a dual backup strategy:
Primary Backup (Daily):
- Automatically executed by Hostinger
- Local storage on hosting servers
- 30-day retention
Secondary Backup (Weekly):
- Managed by our technical team
- Google Drive integration for cloud storage
- Geographic redundancy for catastrophic failure protection
- 45-day retention for all clients
5.2 Integrity Testing
- Regular backup integrity verification
- Quarterly restoration tests
- Recovery procedure documentation
6. Performance Optimization
6.1 Multi-layered Cache System
Cloudflare CDN:
- Global server cache with 330+ points of presence
- Automatic optimization of resources (CSS, JS, images)
- GZIP/Brotli compression for bandwidth reduction
WP Rocket – Local Cache:
- Static page cache for mobile and desktop devices
- CSS/JS file minification and combination
- Lazy loading of images and resources
- Integrated database optimization
6.2 Performance Metrics
We continuously monitor:
- Loading time (< 3 seconds as goal)
- Google Core Web Vitals
- PageSpeed Insights scores (goal: >90)
7. Maintenance and Updates Process
7.1 Update Schedule
Weekly Updates:
- WordPress Core
- Installed plugins
- Active themes
Security Verifications:
- Solid Security executes regular vulnerability scans
- Automatic weekly reports even when no problems are found
- Real-time alerts for detected threats
7.2 Safe Update Process
- Complete backup before any update
- Compatibility verification between plugins and themes
- Controlled environment testing when possible
- Post-update monitoring for problem detection
8. Proactive Monitoring and Threat Intelligence
8.1 Real-time Alerts
The system administrator receives instant notifications for:
- Detected invasion attempts
- Vulnerabilities discovered in plugins/themes
- System failures or unavailability
- Suspicious user activity
8.2 Preventive Analysis
Our technical team constantly monitors:
- Market trends in WordPress security
- New vulnerabilities in used plugins and themes
- Critical security updates
- Emerging threats in the WordPress ecosystem
9. Reports and Transparency
9.1 Automated Monthly Reports
Each client receives detailed reports containing:
- Uptime metrics and availability
- Performance statistics (speed, Core Web Vitals)
- Update reports performed (plugins, themes, core)
- Security status and vulnerabilities found/corrected
- Traffic analysis (when Google Analytics is configured)
- Backups performed and integrity status
9.2 Operational Transparency
- 24/7 access to reports through hub.platty.tech
- Complete history of all interventions
- Real-time SLA metrics
- Proactive recommendations for improvements
10. Service Guarantees and Commitments
10.1 Technical Commitments
- 99.9% uptime guaranteed by contract with Hostinger
- 24/7/365 monitoring through automated systems
- 4-hour response for critical incidents
- Daily backup with cloud redundancy
Conclusion
Our technical approach combines enterprise infrastructure, proprietary automation, and proactive monitoring to ensure our clients’ websites maintain maximum availability, optimized performance, and robust security.
The combination of Hostinger Cloud, Cloudflare, Solid Security Pro, WP Rocket, and our custom automations creates a technological ecosystem that operates with redundancy, transparency, and proven efficiency.
This document represents our commitment to technical excellence and operational transparency, demonstrating that we use industry best practices to protect and optimize our clients’ digital assets.
Technical document prepared by the Platty team – Experts in WordPress, web infrastructure, and software development.
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